Customer Sales Assistant

Role Overview & Responsibilities

A busy and fast paced business with great benefits, and plenty of opportunities for career progression – join BSS as an Internal Sales Person and share our success and good times with a hard-working, friendly bunch of people.

The role:
You’ll work within the branch Sales Team, dealing directly with customers to maximise sales at every opportunity, working to expand our customer base by helping to identify and develop new accounts. On a day to day basis you will be handling customer orders and enquiries by phone and email on a frequent basis. Most of our customers are regulars, so you will build up friendly relationships by giving great customer service which will encourage repeat business. You will communicate with the team and suppliers to ensure a smooth transaction for the customer from start to finish, making sure their order is delivered on time and in full. You will also be involved in face to face customer service on the trade counter.
To truly induct you into our business we are offering a level 2 merchanting apprenticeship as part of this role so you too can become one of our future leaders!

What we are looking for:
Ideally you will have previous experience in a similar phone based sales role with great customer service skills and the ability to build relationships with a diverse range of customers and colleagues. You will be self-motivated, enthusiastic and organised, with good numerical and computer skills. Product knowledge is key to the role but full product training will be provided.

About us

BSS Industrial - we are a leading distributor of heating, pipeline, process and mechanical services equipment to the Building Services and Industrial sectors. Established over 110 years ago, we became a part of the Travis Perkins Group in 2010 and now have more than 60 BSS branches, along with a National Distribution Centre at Lutterworth in the East Midlands and a National Tube Distribution Centre in Coventry. We have a wealth of experience in our people - technical support, customer care, product engineering and design along with our market leading own brand - BOSS.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.