Field IT Support Engineer

Role Overview & Responsibilities

Principle Job responsibilities

• Field based customer facing engineer, delivering IT services to client’s requirements.
• Carrying out other duties as directed by the Operations Manager.

Responsibility and Authority – Full Training will be Provided

• Attending customer sites to diagnose and repair physical faults on PC’s and Lap-tops.
• Ordering replacement parts for repairs using the clients online portal.
• Recording repair information onto Inventory Systems and maintain Devices inventory records.
• Ensuring all customer deliverables are carried out and recorded as required.
• Ensuring all AVC One HSE procedures and documentation is adhered to and completed as required.
• Ensuring that all responsibilities are met in accordance with Company policies and procedures.
• Understanding the need for confidentiality when dealing with both internal and external information.
• To complete and keep updated the standard minimum AVC One competences requirement and customer specific training.

Skills / Experience - Requirements

• Excellent communication skills (both written and oral).
• Good PC skills with knowledge of Microsoft packages.
• Must be able to work to very high standards and liaise with clients and managers daily.
• Ability to work on your own to fault find and resolve onsite issues, but also able to work as part of a team.
• Ability to build and develop relationships and communicate with internal and external customers of all levels.
• Good time management skills, flexible and able to work varied hours if required.
• Previous customer services experience, preferably in an IT service delivery environment would be an advantage in this role.
• Current valid driving license essential (access to a company vehicle will be provided)
• Lenovo AWSP certification would be desirable but is not essential as full training will be given as part of the induction.

Job Types: Full-time, Permanent

Salary: £21,000.00-£25,000.00 per year

Benefits:

• Company car
• Free or subsidised travel
• Life insurance
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

Work Location: One location

Reference ID: TECFE02